Returns and Exchanges Policy for MedievalGarage

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All Sales Are Final: We strive to ensure customer satisfaction with every purchase. However, if your item is defective, damaged, or incorrect, we will gladly offer a replacement, refund, or store credit.

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Return Eligibility

• Items must be unused, unwashed, and in original condition with all tags attached.

• The customer covers return shipping costs, except in cases of defects or order errors.

• Return requests must be made within 14 days of delivery, and items returned within 30 days

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Exchanges

• We do not offer direct exchanges. For a different size or color, please return the item for store credit and place a new order.

• Shipping costs for exchanges are the customer’s responsibility unless the item is faulty.

 

International Returns

• Customs fees on international returns are the buyer’s responsibility.

• We encourage careful consideration of orders to avoid unnecessary shipping costs and delays.

 

Shipping Process

• Pre-paid shipping labels are not provided by default; customers are responsible for packaging and returning items safely.

• FedEx Express is used for initial shipments, ensuring quick delivery across regions.

 

Customer Satisfaction Commitment

Our goal is to build a positive relationship with every customer. If we make a mistake, such as shipping the wrong product, we take full responsibility and cover all associated costs. For other returns, we encourage proactive communication and offer clear, flexible solutions tailored to our buyers' needs.

This policy aims to balance fairness and operational efficiency, ensuring customer loyalty and smooth transactions