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MedievalGarage Store Policy & Customer Information

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1. Store Policy


At MedievalGarage, we aim to provide our customers with high-quality historical attire and excellent service. To ensure smooth transactions and trust, we’ve implemented the following policies:

  • Order Confirmation: All customers receive a confirmation email with order details upon purchase.

  • Order Changes: Modifications can only be made within 24 hours of placing an order.

  • Shipping Time & Methods: FedEx Express is used for fast global delivery, with 3-day delivery for the USA, Canada, and Europe.

 

Returns & Exchanges: Please see our detailed return policy above.

 

2. Customer Care

We are dedicated to ensuring a positive experience for every customer. Customer support is available via email or live chat, and we recommend contacting us promptly if there are any issues with your order.

  • Response Time: We typically reply within 24 hours.

  • After-Sale Support: If there are concerns with product care, exchange eligibility, or delayed deliveries, we are here to assist.

 

3. Privacy & Safety
Your privacy is essential to us, and we ensure that all data collected is handled securely.

  • Data Use: We collect only necessary information for order processing (name, shipping address, email).

  • Third-Party Services: Payment processing is securely handled by PayPal and Stripe, with no personal data shared beyond what is required for payment validation.

  • SSL Encryption: Our website is encrypted to prevent unauthorized access to your information.

 

4. Wholesale Inquiries
We welcome wholesale partners and bulk orders. If you’re interested in carrying MedievalGarage products in your store, contact us at medievalgaragecom@gmail.com for wholesale pricing, minimum order requirements, and lead times.

 

5. Payment Methods
We accept a variety of payment methods to offer flexibility to our customers:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal (for global transactions)

  • Bank Transfers (for large or wholesale orders)

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Additional Notes
Our mission is to deliver historical garments with modern service standards, ensuring both craftsmanship and customer satisfaction are at the core of our operations

 
 
 
Payment Methods
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